Returns

 

Hassle-Free Returns Policy

We guarantee total customer satisfaction.

If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box as long as you follow the guidelines outlined below. You have the freedom to change your mind and return the item within 14 calendar days from the date of delivery, except for personalized items.

To initiate a return, please provide us with written notice via email and follow the easy return procedure described below:

 

RETURN INSTRUCTIONS

 

STEP 1. Safely pack the item to be returned (only unused items and wrappings) in a secure carton to prevent any damage during transit.

STEP 2. Include a note with the following details:

 

Your name
Your address
Your contact telephone number
Item number and/or a brief description of the item being returned
 

STEP 3. Ship your securely packed carton by courier or registered post, to the address below:

 

Purely Zen
OOH45257888
Finegans Road
BT35 8YY Jonesborough

Northern-Ireland

 

We kindly ask that you return the products as soon as possible and at your expense. Please ensure that all items are returned unused, with their original labels, usage instructions, leaflets, and in the original packaging. We want to ensure that your return is hassle-free, so please make sure the items are in a resalable condition.

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STEP 4. If you've met all the return requirements, we will process your refund within 1-5 working days. In the event that all return requirements have not been met, we will send you an email explaining why we are unable to approve your return. We're here to make your shopping experience as smooth as possible, and we appreciate your understanding.